Contact Us

WE WOULD LOVE TO HEAR FROM YOU
Whether you have a question about sizing, need help tracking your order, want to know more about a specific piece, or simply want to say hello — we are here for it.

HOW TO REACH US
Email: youralterego.help@gmail.com

We read and respond to every single email personally. Our response time is within 24 hours Monday to Friday. Emails received over the weekend are answered first thing Monday morning.

WHAT TO INCLUDE IN YOUR EMAIL
To help us help you as quickly as possible, please include your order number in the subject line if your enquiry relates to an existing order.

FOLLOW US AND MESSAGE US
You can also reach us directly through our social media channels:
TikTok: @findyouralterego
Instagram: @findyouralterego

We check our DMs daily and always respond.

FREQUENTLY ASKED QUESTIONS
Before emailing, your question may already be answered in our policies:
· Delivery information is in our Shipping Policy
· Returns and refunds are in our Refund Policy
· Sizing help is in our Size Guide
· General terms are in our Terms of Service

All policy pages are linked in the footer of every page on our website.

WE ARE ALWAYS IMPROVING
ALTEREGO is a growing brand and your feedback genuinely shapes how we evolve. If something was not right, please tell us. If something was brilliant, we want to hear that too. Your experience matters to us more than anything.